Privacy policy

At ExoticTrees, we are committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (GDPR) and Irish Data Protection Acts. This Privacy Policy explains how we collect, use, and safeguard your personal data.

1. Who We Are

ExoticTrees is a business specialising in the sale and delivery of exotic fruit in Ireland. 

2. What Information We Collect

We may collect and process the following types of information:

• Identity and Contact Data: name, address, email, phone number.

• Payment Information: payment method details (processed securely via our payment provider).

• Order Details: information about products you purchase.

• Technical Data: IP address, browser type, and other technical data for website functionality.

• Marketing Preferences: if you opt-in to receive newsletters or promotions.

3. How We Use Your Information

We use your data for the following purposes:

• To process and deliver your orders.

• To contact you about your order or related queries.

• To improve our website functionality and customer experience.

• To comply with legal obligations, such as tax and consumer protection laws.

• To send marketing emails if you have provided consent (you can opt out at any time).

4. Legal Basis for Processing

Under the GDPR, we rely on the following legal bases:

• Contractual necessity: to process your orders.

• Legal obligation: to comply with Irish tax and consumer laws.

• Consent: for marketing communications.

• Legitimate interests: for website security and analytics.

5. Data Sharing

We may share your personal data with:

• Payment service providers to process your transactions.

• Delivery partners to fulfil your orders.

• Legal and regulatory authorities if required by law.

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting obligations.

7. Your Rights

Under GDPR and Irish data protection law, you have the right to:

• Access your personal data.

• Request correction or deletion of your data.

• Object to or restrict processing of your data.

• Withdraw consent for marketing at any time.

• Lodge a complaint with the Data Protection Commission (DPC) in Ireland.

8. Data Security

We implement appropriate security measures to protect your data from loss, misuse, or unauthorised access.

9. Cookies

Our website uses cookies to enhance your experience. You can manage your cookie preferences in your browser settings. For more information, see our Cookie Policy (if available).

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and your continued use of our website signifies acceptance of any changes.

11. Contact Us

For any questions or concerns about your privacy, please contact us: Exotictree2021@gmail.com